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ep55 operates under terms that set out what you can expect from us and what we expect from you. Whether you are reviewing your account rights, checking how we handle your data, or understanding what falls within our policy scope, this page is the place to start. Access and eligibility depend on your local law and the eligible regions we serve.
These terms form the agreement between you and ep55 when you open and use your account. They cover how we manage account access, how transactions are processed through supported local payment methods — including Nagad, Rocket and Upay — and how we store and handle information you provide during registration or in your wallet settings. We update these terms when our services change or when applicable rules require it. The version published on this page is always the one in effect. If you continue using your account after an update is published, that counts as your acceptance of the revised terms. Where a provision conflicts with the law of your location, the local rule takes precedence to the extent required. Availability of any service described here depends on your local law and the eligible regions we operate in. We do not extend service to regions where doing so would be contrary to applicable law. If you have a question about a specific provision, the support routes at the bottom of this page are the right place to raise it. Read each section in order — they build on one another.
Nagad is listed as a supported payment context in your account wallet settings.
Rocket appears as a verified local payment option in the deposit and withdrawal flow.
Upay is available as a local mobile payment route within the account wallet.
Not every aspect of your experience falls under the same set of rules. This section draws a clear line between what our policy governs directly and what sits outside it — so you know where to go when something needs clarification.
Your login credentials, session activity and account settings are fully within scope. If access is suspended or restricted, the process to review or appeal that decision is covered here.
Deposits and withdrawals processed through Nagad, Rocket and Upay fall under our transaction policy. Any dispute about a wallet transfer should reference the transaction records in your account history first.
Game content supplied by studios in our lobby, promotional notices and published terms pages are within scope. We are responsible for what appears under the ep55 domain.
External links, third-party payment processors beyond our wallet layer and services not hosted on ep55 are outside our policy scope. Their own terms apply independently of ours.
Your rights under this policy are practical, not just stated. You can review the transaction history visible in your signed-in account at any time — it shows every deposit and withdrawal, the payment method used and the date recorded. If any detail in your account profile is incorrect — name, contact information, wallet reference — you can correct it through the account settings page. For questions about how we have applied a policy provision to your account, you can raise a formal query through our support channel and we will respond with the relevant policy reference. If you believe a decision we have made is inconsistent with these terms, you have the right to ask us to review it. Submit your request in writing through the contact route listed in the support section below. Keep your account open and in good standing while a review is in progress so we can access the records relevant to your query.
Open the transaction history in your account to see a full log of activity, including payment method, date and status for every Nagad, Rocket or Upay transfer.
Account settings let you update contact information and wallet references. Changes take effect once verified through the confirmation step shown in your profile.
Contact support with the specific provision you are asking about. We will cite the relevant section of these terms in our response so you can check the answer against the published text.
If a policy decision has been applied to your account and you disagree, submit a written request. We will reference your account records and the applicable terms in our reply.
If you need to raise a question about these terms or your account rights, use the routes published on our site. We do not list channels, hours or response times we cannot stand behind — only what is visible in your signed-in account or on this page.
The live chat button is visible when you are signed in. Use it to raise a policy question with a reference to the specific section you are asking about.
Send a written query to the email address listed in the Help section of your account. Include your account reference so we can locate the relevant records.
The Help section of your signed-in account contains published policy summaries and links to the full terms. Start there before opening a support ticket.
We apply consistent standards to data handling, cookie use, account security and information retention. Here is how each area works in practice so you know what to expect.
We collect only what is needed to operate your account and process transactions through Nagad, Rocket and Upay. We do not sell personal data. Your information is used to verify your identity, process payments and respond to support queries.
Cookies are used to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site function.
Your account is protected by the credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact support using the routes listed on this page.
We retain account and transaction records for as long as required by applicable rules. If you want to request a copy of your data or ask about retention periods, contact us in writing through the email route in the Help section.
These are the questions we hear most often about our legal terms, user rights and how this policy applies to accounts in Bangladesh.
Access and eligibility depend on your local law and the eligible regions we serve. If your location is within a supported region, this policy applies to your account in full. Check the account registration page for the eligibility step shown there.
The version published on this page is always the current one. We do not maintain separate version archives publicly, but the date of the most recent update is shown at the top of the full terms document linked in your account Help section.
Yes. Open account settings while signed in and follow the fields shown to update your contact information or wallet reference. Some changes may require a verification step, which the page will explain when you reach it.
Submit a written request through the email support route in your account Help section. Cite the specific decision and the policy section you believe was applied incorrectly. We will reference your account records and the published terms in our reply.
Yes. Transactions processed through Nagad, Rocket and Upay via your account wallet fall within our transaction policy. If a transfer does not appear in your history or shows an unexpected status, contact support with your account reference and the date of the transfer.
We retain records for as long as applicable rules require. If you want to know the specific retention period for your data or request a copy of your records, send a written request to the email address listed in the Help section of your signed-in account.