Mobile / Casino
These terms govern every interaction you have with ep55 — from opening your account to placing activity and managing your wallet. Read them carefully; your continued use of the platform means you accept what is set out here, subject to your local law and eligible region.
By accessing ep55 and using any part of the platform — whether that is the sportsbook, the casino lobby, or your account wallet — you enter into a binding arrangement under these terms. We may update these terms when operational or regulatory requirements change; when that happens, we publish the revised version on this page and the effective date changes accordingly. Your continued use after any update means you accept the revised terms. If you do not agree, you should stop using the platform and contact support to close your account. These terms apply regardless of how you access the platform — mobile browser, desktop, or any other supported device. They cover the creation and use of your account, the rules around deposits and withdrawals processed through Nagad, Rocket, and Upay, content availability, and the conduct we expect from every account holder. They do not override any applicable local law in Bangladesh. Where local law requires a different standard, that standard applies. Availability of any service described here depends on your location and whether your region is eligible under current operational policy. We do not make representations about eligibility beyond what is stated in these published terms.
Not every interaction with ep55 falls under the same policy rule. Understanding what these terms do and do not cover helps you know where to direct questions and what obligations apply in each part of your account experience.
Your registration, login credentials, session activity, and account-level settings are fully within scope. You are responsible for keeping your login details secure; we are not liable for access resulting from credentials you share with others.
All deposits and withdrawals processed through your ep55 wallet — including those routed via Nagad, Rocket, or Upay — are covered by these terms. Transaction records are visible in your account history and are subject to the limits and verification steps shown there.
Game content, odds displays, promotional notices, and editorial material published on ep55 are governed by these terms. Content accuracy is maintained on a reasonable-efforts basis; we do not warrant that every displayed figure is current at the exact moment you view it.
Links to external sites, third-party payment processors operating beyond our wallet layer, and game studios supplying content operate under their own separate terms. We are not responsible for the policies or conduct of those external parties.
These terms are not only obligations — they also set out what you can do as an account holder. You have the right to review your full transaction history at any point by opening the account history section; every Nagad, Rocket, and Upay movement is logged there with a timestamp and reference. If you believe a record is incorrect, you can raise a correction request through the support channel, and we will investigate within the timeframe shown in the support section. You can update your registered contact details — email address and mobile number — directly inside your account settings; some changes may require identity verification before they take effect. If you want to understand how a specific policy clause applies to your account, you can submit a written question to our support team and receive a written response. These are the practical routes the terms give you; they sit alongside any rights you hold under applicable local law in Bangladesh, which these terms do not limit.
Open the account history page to see every wallet movement, including Nagad, Rocket, and Upay transactions. Each entry carries a reference number you can quote when contacting support about a specific transaction.
Update your registered mobile number or email address in account settings. Identity verification may be required before certain changes are saved; follow the steps shown on the update screen.
Submit a written query to our support team if a clause in these terms is unclear or if you believe a decision affecting your account does not align with what is published here. Written queries receive written responses.
If you choose to stop using the platform, contact support to initiate account closure. Any remaining wallet balance subject to cleared transaction status will be addressed through the withdrawal process before closure is finalised.
Policy questions and account concerns have dedicated contact routes. Use the channel that suits you — each one connects to the same support team handling terms-related queries.
Open the live chat widget from any page on ep55 to reach the support team. Use this route for time-sensitive account or transaction queries; have your account reference ready.
For policy clarifications, correction requests, or account closure queries, send an email using the address published in the contact section of the site. Written responses are provided for written queries.
The help centre on the site covers common terms-related questions and account procedures. Check there first; if your question is not covered, escalate via live chat or email.
Our approach to policy is built around clear process, not vague assurance. Each area below reflects how we actually manage the obligations in these terms.
Account data — including your registered mobile number linked to Nagad, Rocket, or Upay — is held for the purposes described in our privacy policy. We do not sell personal account data to third parties.
Your account is protected by login credentials you control. We recommend using a unique password not used elsewhere. If you suspect unauthorised access, contact support immediately using the live chat route.
Previous versions of these terms are retained internally. If a dispute arises about what terms applied at a specific date, the version current at that date governs — not the later revision.
If you need to request a change to your account record — name correction, contact update, or wallet unlinking — submit the request in writing via email or live chat. Changes requiring verification are processed after the verification step is complete.
If something in these terms is unclear, these answers cover the questions we hear most often. For anything not answered here, use the support routes listed above.
Yes. These terms apply regardless of how or where you access the platform, including via mobile browser in Bangladesh. Access itself depends on whether your location falls within an eligible region under current operational policy and applicable local law.
We publish the updated version on this page with a revised effective date. Your continued use of the platform after the update is published is taken as acceptance of the revised terms. If you do not accept the changes, contact support to discuss your account options.
Yes. Open your account history, locate the entry in question, and note the reference number. Then contact support via live chat or email with that reference. We will review the record and provide a written response explaining the outcome of the investigation.
All wallet transactions processed through your ep55 account — including those routed via Nagad, Rocket, and Upay — fall within scope. The specific limits and verification requirements for each method are shown inside your account at the point of transaction.
Go to account settings and update the relevant field. Some changes — particularly to your registered mobile number — may require identity verification before the update is saved. Follow the on-screen steps; if you encounter an issue, contact support in writing.
You can request account closure at any time by contacting support. Any wallet balance subject to cleared transaction status will be addressed through the standard withdrawal process. Closure is finalised once outstanding balances and verification steps are resolved.