Mobile / Casino
ep55 is committed to being clear about what data we collect from your account, how we use it, and what choices you have. Access and eligibility depend on your local law and the eligible regions where ep55 operates.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment methods you connect, which may include Nagad, Rocket, or Upay. We also collect technical data about how you access the site: device type, browser session data, and the pages you visit. This data serves a specific purpose: processing your transactions, verifying your account, and delivering the account support you request. We do not sell your personal data to third parties for their own marketing purposes. Data linked to your wallet transactions — including Nagad transfers or Rocket payments — is processed only to complete those transactions and maintain your account record. We retain your information for as long as your account remains active or as required by applicable rules in eligible regions. If your account is closed, we follow the retention schedule set out in the applicable policy. You may ask us to confirm what data we hold about you at any time by reaching our support route. Where local law requires additional protections, those apply automatically; availability and scope depend on your local law and eligible region.
Not every data interaction falls under this policy in the same way. Understanding the boundaries helps you know exactly which protections apply to your account and which depend on a third-party service you've connected.
When you log in, browse the lobby, or update your account settings, that session data is collected and governed directly by this policy. We use it only to maintain your session and improve account navigation.
Payments processed through Nagad, Rocket, or Upay involve those providers' own privacy terms as well. Our policy covers how we record the transaction on our side; the wallet provider's policy governs their end of the transfer.
Data about which game categories or pages you open is collected as part of your session record. This informs account support and helps us surface the content that matches your history — it is not shared externally.
Links to third-party sites or services — including external payment portals — are outside the scope of this policy once you leave our domain. We do not control or accept responsibility for how those parties handle your data.
Your account gives you practical routes to manage your own data. You can review the personal details held on your account by opening the account settings area and checking the profile section — no separate form is required for a basic review. If you spot an error in your name, contact number, or linked payment details such as a Nagad or Rocket wallet address, you can correct these directly from account settings or by contacting support with the specific correction. Raising a policy question is straightforward: write to our support route with the subject line clearly stating your data request, and we will respond through the same channel. If you want to close your account and request data removal, the support team handles that process — the steps and applicable timelines are outlined in the account closure section of our terms. Availability of specific rights depends on your local law and the eligible region in which you access ep55.
Open the account settings page to see the personal data currently held. Name, contact details and linked wallet references are visible there without contacting support.
Edit incorrect information directly in account settings. For changes tied to verified payment methods like Nagad or Rocket, contact support with the correction and your account reference.
Send a message through our published support route. State your data question clearly and we will respond through the same channel, following the process described in this policy.
If you want your account closed and data removed, contact support directly. The applicable steps and retention schedule are set out in our terms and depend on your eligible region.
If your question is specifically about how we handle your data, the routes below are the correct paths. Use the channel that suits your situation — each connects you to the team that manages policy and account queries.
Open the chat widget from any page on ep55. State that your query is a privacy or data matter so it reaches the right team quickly.
Send your data request or policy question to our published support email. Include your account reference and clearly describe what information or action you need.
The Help Centre on ep55 contains the published policy documents and step-by-step account guides. Check there first for answers to common data and account questions.
Our approach to data handling is built around what your account actually needs. We collect only what is required to run your account, process transactions, and provide support. Nothing more.
We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser. Essential session cookies are required for the site to function; analytical cookies can be adjusted.
Transaction records for Nagad, Rocket, and Upay payments are stored in your account history. We use this data only to reconcile your wallet activity and respond to any transaction queries you raise through support.
We keep your account data for as long as your account is open and for the period required under applicable rules in your eligible region. If you close your account, we follow the retention schedule described in our terms.
All data correction, deletion, and portability requests go through our support team. Reach us via live chat or the published support email with your account reference and the specific change you are requesting.
These are the questions we hear most often about data, account records, and how this policy works. Each answer is specific to how ep55 handles your information.
We collect the details you enter during account setup — name, contact information and your chosen login method. Once active, we also record session data and any payment method details you link, such as a Nagad or Rocket wallet, to process your transactions.
We do not sell your data. We share information only with the service providers necessary to run your account — for example, the payment processors behind Nagad, Rocket, or Upay when you make a transaction. Each provider operates under its own privacy terms for its portion of that process.
Open account settings on ep55 to review the profile and payment details currently stored. For a full data summary, contact our support team through live chat or the published email route and include your account reference in the message.
Yes. Contact support with a clear deletion request and your account reference. The applicable steps and any retention period required under local law or eligible-region rules will be explained by the support team before any action is taken.
Essential session cookies are needed for the site to work correctly — they keep you logged in and maintain your account state across pages. Analytical cookies are optional and can be adjusted through your browser settings at any time.
This policy applies to all accounts opened through ep55. Specific rights and obligations depend on your local law and the eligible region in which you access the platform. If you have a question specific to Bangladesh regulations, include that in your support query.